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About Us

Ⅰ. Core Principles

Price Transparency:

  • The final price for products is determined by the information displayed on the product and checkout pages.

  • We make every effort to present cost breakdowns clearly to minimize misunderstandings.

Practical Aesthetics: When selecting and designing products, we consider appearance, functionality, and everyday usability.

Convenient Shopping Experience: We aim to streamline the shopping process with clear product categories and intuitive page layouts to help customers quickly find suitable items.

Ⅱ. Pricing and Delivery Information

Price: The price at checkout is the final price for the product.

Shipping and Delivery:

  • Shipping is handled by trusted partners, including DHL, FedEx, and UPS. Packages can be tracked throughout the journey.

  • Large furniture items are stability tested and securely packed for safe delivery.

Taxes and Fees: We apply DDP (Delivered Duty Paid), meaning all prices include Australian Service Tax (10%) and customs duties, with no additional charges.

Delivery Time: Delivery estimates are provided, but actual arrival times may vary due to logistics, weather, or other uncontrollable factors.

Ⅲ. Customer Rights Information

In accordance with platform policies and Australian consumer law, if a product encounters issues during use, we will provide appropriate after-sales solutions based on the specific situation, or customers can apply for a return, refund, or exchange.

Customer support is available during business hours, with response times depending on the inquiry type.

Ⅳ. Privacy and Data Protection

This website uses encryption technologies (TLS/SSL), to reduce the risk of data transmission.

The collection and use of personal information comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

The primary use of this information is for order processing, customer support, and platform operations.

For further details, please refer to our Privacy policy and Cookie policy.

Ⅴ. Contact Information

  • Address: 111 MAIN ST, SECRETARY, MD, 21664

  • Contact Number: +1(609) 274-9680

  • Email: conseil@mobimetra.com

  • Service Hours: Monday to Friday, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)