Privacy policy

Ⅰ. Scope of Privacy Policy

This privacy policy applies to all interactions between you and this website, including but not limited to:

• Browsing, searching, and using the website content

• Placing orders, making payments, processing shipments, and after-sales service

• Contacting customer support or submitting inquiries

• Returns, refunds, exchanges, and dispute handling

Important Note:

This website is intended for users 18 years and older.

We do not intentionally collect personal information from minors.

If such information is found, we will take reasonable steps to delete or anonymize it.

Ⅱ. Types of Information We Collect

We collect personal information only when necessary, including:

Information you provide directly:

• Name

• Phone number

• Email address

• Shipping and billing addresses

• Order and transaction records

• Payment-related identifiers (excluding full card numbers)

Information automatically collected:

• IP address

• Device type, browser type, and operating system

• Access times and browsing activities

• Cookie and local storage preferences (with consent, when required)

We do not intentionally collect sensitive personal information unrelated to providing services.

Ⅲ. Purposes of Using Personal Information

We may use personal information for the following purposes:

• Processing orders, payments, shipping, and after-sales support

• Sending notifications related to orders or services

• Enhancing website functionality, performance, and user experience (usually using aggregated or anonymized data)

• Complying with applicable legal, tax, or regulatory obligations

• Preventing fraud, abuse, or other illegal activities

We will not use personal information for marketing purposes unless you have explicitly consented.

Ⅳ. Cookies and Similar Technologies

Where permitted by law, we may use cookies and similar technologies to:

• Maintain essential website functions

• Remember language, region, or display preferences

• Keep shopping cart and checkout processes consistent

You can manage or withdraw cookie permissions via your browser settings.

Disabling non-essential cookies typically won't affect the core functionality of the website but may limit some personalized features.

For more details, please refer to Cookie policy.

Ⅴ. Data Security Measures

We take reasonable technical and organizational measures to reduce the risk of unauthorized access, disclosure, or misuse of personal information, including but not limited to:

• Encrypting data transmission

• Access controls and the principle of least privilege

• System security monitoring and maintenance

• Staff training on privacy and data protection

Ⅵ. Data Sharing and Third-Party Services

To provide services, we may share limited personal information with third parties, such as:

• Payment service providers

• Logistics and delivery partners

• Technology, order management, or customer support service providers

These third parties are only permitted to use personal information for specified purposes and must implement reasonable security measures.

We do not sell personal information to unrelated third parties.

Ⅶ. Cross-Border Data Processing

In some cases, personal information may be stored or processed outside of Australia.

In such cases, we take reasonable steps to ensure the information remains protected according to applicable privacy laws and security standards.

Ⅷ. Data Retention

In accordance with legal or business requirements, information related to orders, transactions, and accounting may be retained for a reasonable period.

When personal information is no longer needed for its original purpose, it will be deleted or anonymized, unless required by law to be kept.

Ⅸ. Data Security Incidents

If an incident occurs that may impact the security of personal information, we will assess the situation and take reasonable measures to address it, notifying affected parties as required by law or when appropriate.

Ⅹ. Your Rights

Under applicable Australian privacy laws, you may have the following rights:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion or restriction of the use of personal information, where applicable

To exercise these rights, please contact us using the details provided.

We will typically respond within a reasonable timeframe.

Ⅺ. Information About Minors

This website is not intended for individuals under the age of 18.

If personal information of minors is found, we will take reasonable steps to handle it appropriately.

Ⅻ. Contact Information

• Address: 111 MAIN ST, SECRETARY, MD, 21664

• Contact Number: +1(609) 274-9680

• Email: conseil@mobimetra.com

• Service Hours: Monday to Friday, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)

ⅩⅢ. Policy Updates

This privacy policy is effective as of the date it is posted.

We may update this policy at any time due to changes in legal, operational, or technical requirements.

Any updates will be posted on this page or communicated to you via other reasonable means.

We recommend reviewing this policy regularly.