Return, refund, and exchange policy

Ⅰ. Return and Exchange Period

Under the Australian Consumer Law (ACL), you have the right to request a return, refund, or exchange within 14 days of receiving the product.

Requests for returns, refunds, or exchanges must be made within 14 days of receiving the product.

We are not responsible for late requests.

Ⅱ. Eligible Conditions for Return or Exchange

The following conditions are eligible for return, refund, or exchange:

Appearance defects: Obvious signs of wear or damage.
Quality defects: Missing accessories or damaged original packaging.
Unusual odor or discoloration: If the product has an unusual smell or significant color differences.
Improper handling: Products damaged during shipping, assembly, or storage.
Product modification: Items that have been permanently altered or customized.
Incorrect product: If the item received does not match the one you ordered.
No-reason returns: Returns can be made without providing a reason.

Ⅲ. Return Request Process

1. How to apply

To apply for a return or exchange, please contact our customer support team and provide the following:

2. Approval and Return Instructions

Once approved, we will send you a logistics pre-paid label (PDF) and a link to download the return instructions.

After receiving the instructions, carefully package the item to be returned and print the label to affix it to the packaged item.

The logistics pre-paid label (PDF) is valid for 7 calendar days, so the item must be handed over to the designated carrier within this period.

Ⅳ. Return Conditions and Fees

For returns made within 14 days, shipping and handling fees will be covered by us.

Ⅴ. Refund and Exchange Processing

Exchanges: Once the returned product is received and its condition confirmed, a replacement will be sent out immediately, along with a tracking number.
Refunds:
- After receiving and verifying the product, a full refund will be issued to the original payment method (e.g., Visa, MasterCard).
- The processing time is typically 10-15 business days.
- If the refund is delayed, please contact us and provide supporting evidence.

Ⅵ. Contact Information

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