Service policy

Ⅰ. Scope of Service

This platform currently provides services to users within Australia, including major metropolitan areas, most regions, and certain island areas, depending on logistics availability.

We may adjust the service coverage for operational or compliance reasons.

If your location is outside our service area, the related order may not be processed.

Ⅱ. Account Registration and Security

When registering an account or placing an order, you must provide accurate, complete, and up-to-date information.

You are responsible for safeguarding your account information and login credentials.

Any risks arising from your actions (e.g., information leaks or device loss) may be your responsibility.

In the event of service interruptions due to system maintenance, technical issues, natural disasters, or other factors beyond our reasonable control, we will make reasonable efforts to restore the service but are not liable for any indirect impact caused by such disruptions.

Ⅲ. Privacy and Data Protection

We may collect personal information such as your name, contact details, shipping address, order information, payment identifiers, and browsing history.

This information is mainly used for order processing, shipping, after-sales support, platform operation, and legal notifications.

The processing of personal information will comply with the 1988 Privacy Act and Australian Privacy Principles (APPs).

We may use Cookies and similar technologies to improve user experience and platform functionality, You can manage these technologies via your browser settings.

This platform is not intended for users under the age of 18; If such information is found, we will take reasonable steps to address it.

For more details, please refer to our Cookie policy and Privacy policy.

Ⅳ. Product Information

We make reasonable efforts to ensure the accuracy of product descriptions, images, specifications, and pricing information.

Due to differences in production batches or manufacturing processes, slight variations in color, size, or packaging may occur, and are typically not considered defects.

Ⅴ. Pricing, Taxes, and Additional Fees

All prices include Australian VAT and customs duties.

We use a DDP (Delivered Duty Paid) shipping policy, meaning all fees are included in the price, and no additional payment is required upon receipt.

Any import fees, shipping costs, or other additional charges will be stated on the order page.

Ⅵ. Orders and Payments

Once payment is completed, the order will proceed to processing and shipping.

Accepted payment methods include Visa and MasterCard.

The payment process uses encryption technology to reduce security risks.

We reserve the right to refuse or cancel an order in reasonable circumstances, such as suspected errors or unusual activity.

Ⅶ. Shipping and Delivery

Shipping methods, delivery times, and costs vary based on order details and shipping address.

Actual delivery times may be affected by carriers, weather conditions, traffic, or other factors beyond our control.

Any additional costs incurred due to incorrect delivery information provided by the customer will be borne by the customer.

For more details, please refer to our Shipping policy.

Ⅷ. Order Cancellations, Returns, and Exchanges

You may be able to cancel an order before it is processed or shipped.

Once the order is shipped, cancellations are typically not possible. After receiving the product, you may apply for a return.

Refunds will be processed within 3 business days and may take 10 – 15 business days to be credited.

For more details, please refer to our Order cancellation policy and Return, refund, and exchange policy.

Ⅸ. Acceptable Use

You agree to use this platform only for lawful and legitimate purposes.

Fraud, infringement of third-party rights, or disruption of the platform’s operations are prohibited.

If your actions result in losses or damages to the platform or third parties, you will be responsible for the corresponding consequences.

Ⅹ. Intellectual Property and Limitation of Liability

All content on the platform, including text, images, logos, trademarks, and other materials, is protected by applicable intellectual property laws.

Unauthorized copying, distribution, or commercial use may constitute infringement.

To the extent permitted by law, we accept reasonable liability for indirect losses or losses caused by factors beyond our control.

These terms are governed by Australian law.

In the case of disputes, both parties should first attempt to resolve them through good faith negotiations.

If unresolved, disputes can be submitted to a court with jurisdiction in Australia.

Ⅺ. Contact Information

• Address: 111 MAIN ST, SECRETARY, MD, 21664

• Contact Number: +1(609) 274-9680

• Email: conseil@mobimetra.com

• Service Hours: Monday to Friday, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)