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Order cancellation policy

Ⅰ. Conditions for Order Cancellation

You may request to cancel your order under the following circumstances:

  • Within 72 hours of payment, provided the order has not been shipped yet.

  • Once the order enters the logistics process, it is considered shipped, and cancellations will no longer be accepted.

  • Cancellation is only possible if the order has not been processed or shipped.

Ⅱ. Non-Cancellable Conditions

Orders generally cannot be cancelled under the following circumstances:

  • Once the order has been shipped or handed over to the courier.

  • If delivery fails due to incorrect shipping information or other critical details provided by the customer.

If the order has already been shipped, you can still apply for after-sales support based on our Return, refund, and exchange policy after receiving the product.

Ⅲ. How to Submit a Cancellation Request

To cancel an order, please contact our customer support team using one of the following methods:

When submitting a cancellation request, please provide the following details:

  • Order number

  • Proof of payment (e.g., screenshot or receipt)

  • A brief explanation for the cancellation request

Ⅳ. Review and Refund Process

We will review the cancellation request within 3 business days upon receiving the complete information and will notify you of the result via email.

Refunds are typically issued for orders that have not been shipped.

In rare cases, if the goods are successfully intercepted or returned, a refund may also be granted.

Approved refunds are generally processed to the original payment method (such as Visa or Mastercard).

The time for funds to be credited may vary depending on your bank or payment service provider.

If you do not receive your refund within a reasonable time, please contact our customer support team for further assistance.

Ⅴ. Data Protection and Privacy

Any personal information collected during the cancellation process will be handled according to Australian privacy law, including:

  • Privacy Act 1988

  • Australian Privacy Principles (APPs)

This information will only be used for order cancellation and after-sales management.

If you wish to access, correct, or delete your personal information, please contact our customer support team.

Ⅵ. Contact Information

  • Address: 111 MAIN ST, SECRETARY, MD, 21664

  • Contact Number: +1(609) 274-9680

  • Email: conseil@mobimetra.com

  • Service Hours: Monday to Friday, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)