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Sales tax and DDP delivery policy

Ⅰ. Price and Composition

The platform operates on a Delivered Duty Paid (DDP) basis, meaning all applicable taxes and fees are calculated and included in the price at the time of purchase.

The final amount due is the total displayed on the checkout page, and no additional payment is required upon receipt.

Ⅱ. Pricing Transparency

At checkout, the main components of your order will be displayed:

  • Product price

  • Australian VAT

  • Shipping costs

  • Customs duties and import fees

  • Clearance fees

The specific breakdown and amounts may vary depending on the order details and shipping address.

Ⅲ. Australian Goods and Services Tax (GST) Information

As per Australian law, orders shipped to Australia are subject to Goods and Services Tax (GST).

GST is included in the product price or the total at checkout.

If tax rules or rates change, the way prices are displayed may adjust accordingly.

Customers are not required to separately declare the Goods and Services Tax (GST) amount that has been charged or included by the platform.

Ⅳ. DDP Delivery

All orders are shipped under the DDP model, meaning duties and taxes are settled before arriving in Australia, and customers are not required to clear customs or pay additional fees.

Shipping is handled by DHL, FedEx, and UPS, all of which provide tracking services.

If there are any issues with the address, delivery failure, or customs inspections, customer service will assist in resolving the issue.

Ⅴ. Shipping, Fees, and Timelines

Order Processing Time:

  • Orders paid before 6:00 PM (AEST) will be processed the same day.

  • Orders paid after 6:00 PM (AEST) will be processed the next business day.

  • Orders made on weekends or public holidays will automatically be processed on the following business day.

Estimated Delivery Time: Delivery is expected within 6-13 business days, with longer delivery times for remote areas.

Shipping Costs:

  • Orders of 157.22 AUD or more: Free shipping

  • Orders below 157.22 AUD: A flat shipping fee of 7.88 AUD

Any additional costs incurred due to incorrect delivery information provided by the customer will be borne by the customer.

Ⅵ. Customs Documentation

Each shipment will include a commercial invoice and the necessary customs documentation, including:

  • Commercial invoice (either electronic or paper version)

  • Import or shipping-related declarations

  • Labels or information required by the destination market

Ⅶ. Invoices and Billing Information

At checkout or after order completion, customers can view:

  • Total order amount

  • Taxes and shipping costs

The platform will issue an electronic invoice or transaction record for after-sales inquiries, returns, or personal reference.

Ⅷ. Scope of Applicability

This policy applies to the Australian mainland region.

Orders can be shipped to some Australian islands or remote areas, depending on logistics availability.

Ⅸ. Contact Information

  • Address: 111 MAIN ST, SECRETARY, MD, 21664

  • Contact Number: +1(609) 274-9680

  • Email: conseil@mobimetra.com

  • Service Hours: Monday to Friday, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)