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Shipping policy

Ⅰ. Scope of Delivery

Currently, we ship exclusively within Australia, covering:

  • All Australian states and territories

  • Major metropolitan areas and most regional zones

The following areas may not be accessible or may require additional confirmation:

  • Remote or hard-to-reach regions (such as parts of Western Australia, Northern Territory, or remote postal codes)

If you're unsure whether your address falls within our service area, please contact our customer support team before placing your order.

Ⅱ. Shipping Fees and Pricing

  • Orders of 157.22 AUD or more: Free shipping

  • Orders below 157.22 AUD: Standard shipping fee of 7.88 AUD

All product prices include 10% GST (Goods and Services Tax).

We operate on a DDP (Delivered Duty Paid) basis, meaning the displayed total amount at checkout is the final payment, with no hidden fees.

Ⅲ. Order Processing and Shipping Times

Order Processing:

  • Orders paid before 6:00 PM (AEST) will be processed the same day.

  • Orders paid after 6:00 PM (AEST) will begin processing the following day.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time: Shipped within 3 business days after order processing is completed.

Estimated Delivery Time: Expected delivery within 6-13 business days, depending on customs clearance, weather, and shipping conditions.

Carriers: Shipping will be handled by DHL, FedEx, and UPS, with tracking support available for all shipments.

In case of any delays, we will notify you via email.

Ⅳ. Order Tracking

Once your order is dispatched, you will receive a confirmation email containing:

  • Your order number

  • Carrier name

  • Tracking link

You can use the tracking feature to check the status of your shipment and estimated delivery date at any time.

Ⅴ. Delivery Issues and Damaged Goods

Upon receiving your package, please inspect it immediately.

If you notice any of the following, please take clear photos and contact customer support within 48 hours:

  • Lost or incorrectly delivered packages

  • Severe damage to packaging

  • Damaged or defective items

After review, we will assess the situation and offer a replacement or refund where appropriate.

Any returns or extra costs due to incorrect delivery details or contact information provided by the customer will be the responsibility of the customer.

Ⅵ. Order Modifications and Cancellations

  • Before Shipment: Within 72 hours of placing your order, you can contact customer support to request changes to your shipping information or cancel the order.

  • After Shipment:

    • Once an order has been shipped, modifications or cancellations are not possible.

    • For post-purchase inquiries, please refer to our Return, refund, and exchange policy for further options.

Ⅶ. Contact Us

  • Address: 111 MAIN ST, SECRETARY, MD, 21664

  • Contact Number: +1(609) 274-9680

  • Email: conseil@mobimetra.com

  • Service Hours: Monday to Friday, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)